Who will be talking to my customers?

A team recruited, trained and managed by DialLoop. Every agent learns your product, policies and tone of voice before they speak to a single customer, and a team lead and QA review their work every week.

How quickly can we go live?

Most teams go live within 14 days of kick-off. Flex plans can start in under a week because the shared team is already trained and on shift.

What's the minimum contract?

We agree the contract length and notice period with you as part of your quote, so it fits your business.

Which channels do you cover?

Phone, live chat, email, WhatsApp, social media DMs and comments, and review platforms. Mix and match whatever your customers use.

Do you work with our existing tools?

Yes. We work inside your helpdesk, CRM and phone system, whether that's Zendesk, Intercom, Help Scout, HubSpot, Zoho, Aircall, Vonage or something else. No migration needed.

Do you offer AI agents too?

Yes. We build and run AI chat and voice agents trained on your help centre, policies and past conversations. They answer routine questions instantly, day or night, and pass anything tricky to our human team with the full conversation attached. We also offer AI evaluation: human raters who test and red-team AI models.

Can we scale up for peak season?

Absolutely. With Surge Cover we can add trained agents on 24 hours' notice and scale back down when things quieten, with no long-term commitment.

How do you keep quality high?

Every agent is coached by a dedicated team lead. We QA-score a sample of conversations weekly, share live dashboards and review KPIs with you every month.

Is our customer data safe?

Data is handled under UK GDPR with role-based access, secure devices and call recording that pauses for card payments. We sign a full data processing agreement with every client.

DialLoop | Outsourced Customer Support Teams

Your success is our mission

You deserve better.

Better outcomes, sharper insights, and conversations your customers actually enjoy. Drag to see the difference.

Whether you're a fast-moving startup or a household name, DialLoop is more than an outsourcer. We're the support team you deserve.

Take DialLoop for a spin

Services ⁽⁰⁶⁾

Six services. One loop.

Human support, AI agents and the specialist teams behind them. Plug in a single line or the whole switchboard.

Dedicated agents who learn your product inside out and look after your customers by phone, live chat, email, WhatsApp and social, day or night.
Phone & voice
Live chat & WhatsApp
Email & tickets
Social & reviews
24/7 cover
94%of calls answered within 20 seconds
Talk to us about Customer Support
Try itPick a channel and get in touch
Call DialLoop
Virtual receptionists who answer as part of your team, book and move appointments, take messages and put callers through to the right person, so your people can focus on the customers in front of them.
Call answering in your name
Appointment booking
Messages & call-backs
Call transfers
Out-of-hours cover
98%of calls answered within three rings
Talk to us about Front Desk
Try itCall the front desk and pick what you need
Pick a reason for calling below. Amy answers for “Bramble Health”, one of our clients.
Calls answered 0 · Booked 0 · Messages 0 · Put through 0
AI agents trained on your help centre, policies and past conversations. They settle routine questions instantly, around the clock, and pass anything tricky to our team with the whole conversation attached.
Chat & voice agents
Trained on your knowledge
Human hand-off with context
Weekly accuracy tuning
70%of routine queries resolved instantly
Talk to us about AI Agents See how AI agents work
Try itAsk our AI agent a question
Pick a question below to start the conversation.
Resolved by AI 0 · Handed to a person 0
Specialist raters score your model's answers for accuracy, safety and tone, red-team it for weak spots and turn every finding into better training data.
Response scoring & rubrics
Red-teaming
Preference & RLHF data
Bias & safety reviews
96%agreement between human raters
Talk to us about AI Evaluation
Try itYou're the rater. Score the AI's answer
Prompt 1 of 3Can I get a refund after 40 days?
Model responseOur policy covers refunds within 30 days, so this one's outside the window. I can offer store credit, or pass you to the team to review it.
How good is this answer?
Agreement with our raters: –
Content moderation, fraud and account reviews, and policy enforcement that protect your users and your brand, with clear escalation paths and a full audit trail.
Content moderation
Fraud & KYC reviews
Policy enforcement
Appeals handling
<2haverage review turnaround
Talk to us about Trust & Safety
Try itModerate the queue: approve or remove
Product review · 1 of 5
Arrived in two days and fits perfectly. Would buy again!
A managed sales team that qualifies leads, books demos, closes deals and wins back cancellations, staffed by specialists trained on your product and your pitch.
Inbound sales
Lead qualification
Outbound campaigns
Retention & save desk
31%of cancellations won back
Talk to us about Sales Outsourcing
Try itDrag the slider, compare the funnel
Monthly enquiries1,200
Enquiries1,200
Qualified588
Demos booked276
Deals won114
+54 extra deals a month compared with a typical in-house team.

Process ^{(14 days)}

Live in 14 days.

Drag through the fortnight, from kick-off call to the first customer answered. Then we keep looping.

Discover

We learn your product, your customers and your tools, and sit in on your team's live queues.

D01Kick-off call: goals, KPIs and tone of voice agreed

Project boardDay 1 of 14

Kick-off checklist

Goals & KPIs agreed
Tone of voice captured
Helpdesk & CRM access
Shadowed 40 live tickets

Start your 14 days

AI Agents ^(New)

AI that knows when to call a human.

DialLoop AI agents answer routine questions in under a second, day and night, and pass anything that needs a person to our human team, with the whole conversation attached.

DialLoop AI agent PausedIllustrative feed · today

Voice
“I need to reset my password.”
I've sent a reset link to your email just now.
Resolved by AI1.2s
Live chat
“Do you deliver to Northern Ireland?”
Yes, in 2–3 working days, and it's free over £40.
Resolved by AI0.6s
Email
“I've been charged twice for the same order.”
Passed to Sophie with the whole conversation.
Handed to SophiePayment dispute
WhatsApp
“Can I change my delivery address?”
Done. It's now going to 14 Park Road, same day.
Resolved by AI1.1s
Live chat
“Where's my order?”
It's out for delivery and arrives by 2pm today.
Resolved by AI0.8s

01
It learns your business.
We train it on your help centre, policies, products and past tickets, then our AI Evaluation team tests it before it meets a single customer.
Live in about 2 weeks
02
It answers everywhere, instantly.
Live chat, WhatsApp, email and voice, day and night, in your tone of voice and in your customers' language.
Under a second · 24/7
03
It knows when to stop.
Anything sensitive, upset or uncertain goes straight to our human team with the whole conversation attached. No dead ends, no repeating yourself.
A person is one message away

You set the hand-off rules.

Decide exactly what the AI may handle on its own. Everything else reaches a trained person within seconds.

Available as an add-on to any DialLoop plan, priced with your quote.

Add it to your plan Talk to us

Always handed to a person

Refunds over £200you choose the amount
Payment disputes and fraudalways
Upset or vulnerable customersspotted from tone and wording
Anything it isn't sure aboutlow-confidence answers never go out
Anyone who asks for a personinstantly

Guardrails, built in

Answers only from knowledge you've approved
Never takes card details
Every week, human raters score a sample of its answers

Industries ⁽⁰⁸⁾

Every industry has its rush hour.

Agents trained on your sector's language, rules and busiest moments. Flip a card to see how we answer.

Don't see your sector? Talk to us

Integrations ⁽¹²⁾

Plugs straight into your stack.

Click a socket to patch DialLoop in. We work inside the tools you already use, so nothing moves and nobody retrains.

OperatorDialLoop teamSupport floor · 24/7

Patched in00/12